Flight delayed or cancelled in Europe? EU261 explained
EU rules give passengers fixed cash compensation for long delays and cancellations, plus meals and hotels while they wait.
When it applies
Any flight departing an EU or EEA airport, and flights arriving in the EU on an EU-based airline. The UK keeps an equivalent rule (UK261) for flights from UK airports.
What you get
| Flight distance | Compensation | Delay at arrival |
|---|---|---|
| Up to 1,500 km | EUR 250 | 3 hours or more |
| 1,500 to 3,500 km (and all intra-EU flights) | EUR 400 | 3 hours or more |
| Over 3,500 km | EUR 600 (EUR 300 if the delay is under 4 hours) | 3 hours or more |
Cancellations with less than 14 days' notice qualify on the same scale unless the airline rebooks you within set time windows. Denied boarding because of overbooking always qualifies.
When it does not apply
"Extraordinary circumstances": severe weather, air traffic control restrictions, security threats, strikes by airport or ATC staff. Airline staff strikes and most technical faults are not extraordinary, so compensation is due.
Care while you wait
From two to four hours' delay, depending on distance, the airline must provide meals, drinks, two phone calls or emails, and a hotel with transfers if an overnight stay is needed. Keep receipts if you pay yourself.
How to claim
- Ask the airline in writing for the reason for the delay.
- Use the airline's EU261 claim form; most have one online.
- If refused, go to the national enforcement body of the departure country or a small-claims court. Claim companies take 25 to 35 percent of the payout.
Last reviewed: 21 October 2026. Schedules and fees change; confirm with the operator before you book.